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Note: Once the order has been received at customer’s end, their Refund/Exchange request will only be accepted if raised within 10 days after receiving (not valid for items with warranty). Screen protectors can neither be returned nor exchanged. Cases and Covers can only be exchanged with other items. Warranty items can be replaced only once. The total amount paid will not be credited to your bank account or any sort of e-wallet but will be added to your Baseus Wallet Balance. Fill in the form below if you think you meet all the criteria to claim refund. (if the returned items are found in damaged state, no refund will be credited to customers Baseus Wallet)