Baseus India has a very strict return policy. We value our customers more than anything. The customer can raise a return request by emailing us at return@baseus.in.

NO AMOUNT WILL BE CREDITED TO USERS BANK ACCOUNT OR DESIRED ACCOUNT. THE AMOUNT WILL ONLY BE CREDITED TO USERS BASEUS WALLET BALANCE.

10 Day return policy

A return request can be raised within 10 days of receiving the order.
The amount will directly be credited to users wallet account which can be used while making a future purchase and a withdrawal of wallet amount to the bank account or credit card is not allowed/possible. The amount will only be credited after we receive the returned item and our inspection team confirms that the product’s original condition is unchanged.

Data Cables

All data cables come with a 3-month 1-time replacement warranty. The warranty becomes applicable from the date of purchase. The customer can raise a return request by emailing us at returns@baseus.in. If there are wear & tear signs found on cable upon arrival, the return request will be canceled straight away. The replacement warranty is only applicable if the cable is not charging due to an internal circuit or wire damage.

Cases

Only 10-day replacement/return is possible. The customer can raise a return request by emailing us at returns@baseus.in.

Power Bank

All power banks come with a 3-month 1-time replacement warranty. The warranty becomes applicable from the date of purchase. The customer can raise a return request by emailing us at returns@baseus.in. If there are wear & tear signs found on the power bank upon arrival, the replacement request will be canceled straight away.

Adapter

All Adapters come with a 3-month 1-time replacement warranty. The warranty becomes applicable from the date of purchase. The customer can raise a return request by emailing us at returns@baseus.in. If there are wear & tear signs found on the adapter upon arrival, the replacement request will be canceled straight away.

Earphones & Headphones

All Earphones & Headphones come with a 3-month 1-time replacement warranty. The warranty becomes applicable from the date of purchase. The customer can raise a return request by emailing us at returns@baseus.in. If there are wear & tear signs found on cable upon arrival, the return request will be canceled straight away. The replacement warranty is only applicable if the earphones or headphones are not functioning as advertised.

Car Holders

Only 10-day replacement/return is possible. The customer can raise a return request by emailing us at returns@baseus.in.

Every Other Item

Only 10-day replacement/return is possible. The customer can raise a return request by emailing us at returns@baseus.in.